Cancellation and refunds

Revision date: 12 August 2026. This policy applies once paid Checkout is live.

Cancelling a subscription

A subscription is cancelled in the Studio, in the subscription and payments section. Cancellation stops the next automatic charge; access to the service and credits already issued remain until the end of the paid period, unless a refund has been agreed.

Requesting a refund

Within 14 calendar days of a first payment or a renewal, a request may be sent to [email protected]. State the email of the JST4 account, the payment date and the order number shown at checkout. We confirm receipt within three working days.

How the amount is calculated

For the current credit period the refund is calculated in proportion to unused credits: the payment for the period × (unused issued credits ÷ all credits issued for that period). Used credits, audio or video results already produced, and digital services already supplied are not refundable.

For an annual plan the refund covers the unused part of the current credit period under the same formula, plus any paid credit periods that have not started. Once a refund is confirmed, access ends and unused credits are cancelled.

The notice shown before generation

Before a paid generation starts, JST4 takes a separate confirmation that the digital service is to be supplied immediately. This matters for the rules on distance contracts; it does not waive rights that cannot be limited by law.

Service failures

If JST4 or a provider failed to deliver a paid result, a charge was duplicated, or a technical failure occurred, credits are not consumed or are restored. Requests are handled individually; where a refund is due it is issued through WayForPay to the original payment method.

Language. This is a convenience translation. The Ukrainian version is the binding one; switch the language at the foot of the page.